877com Privacy Policy

1 Policy Overview

This Privacy Policy applies to all personal data processed by 877com in connection with your use of the 877com website, mobile platform, customer support channels, and any associated services (collectively, the "Platform"). By registering an account or continuing to use the 877com Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

877com is committed to handling your personal information in accordance with internationally recognised data protection principles, including purpose limitation, data minimisation, accuracy, storage limitation, integrity, and confidentiality. We collect only the data that is genuinely necessary to operate the Platform safely, fairly, and in compliance with our licensing obligations.

This Policy should be read alongside the 877com Terms & Conditions and our Responsible Gaming policy, all of which together govern your relationship with the 877com Platform.

2 Data We Collect

877com collects personal data across several categories depending on how you interact with the Platform. The following table summarises the categories of personal data we may hold about you:

877com does not collect or store complete payment card numbers. Financial transaction data is handled exclusively through our approved payment processors (including JazzCash, EasyPaisa, HBL, UBL, Allied Bank, Meezan Bank, SadaPay, and USDT TRC20 channel partners), each of which maintains their own data protection obligations.

3 How Data Is Collected

877com collects your personal data through the following channels and mechanisms:

Direct Interactions

The majority of your personal data is collected directly from you when you create an account, complete identity verification (KYC), make a deposit or withdrawal, contact customer support, participate in a promotion, or respond to a survey. You are responsible for ensuring that all information you provide to 877com is accurate, current, and complete.

Automated Technologies

When you access the 877com Platform, certain technical and usage data is collected automatically. This includes your IP address, device fingerprint, browser type, operating system, referring URL, pages viewed, features accessed, and session duration. This data is collected via server logs, cookies, and similar tracking technologies described in the Cookies section of this Policy.

Third-Party Sources

In certain circumstances, 877com may receive personal data about you from third parties. This includes identity verification data from KYC service providers, fraud risk scores from financial intelligence partners, and limited data from payment processors confirming transaction status. 877com does not purchase marketing lists or acquire personal data from data brokers.

4 Purposes of Processing

877com processes your personal data for the following specific, legitimate purposes:

• Account Registration and Management: To create, maintain, and administer your 877com player account, including authentication, password recovery, and account security.
• Identity and Age Verification: To verify that you meet the minimum age requirement of 21 years and to confirm your identity as required under our licensing and anti-money laundering obligations.
• Payment Processing: To facilitate deposits and withdrawals through your chosen payment method, reconcile transactions, and investigate payment disputes.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, account takeover, and other security threats to the Platform and to our players.
• Regulatory Compliance: To meet our obligations under applicable gaming licensing conditions, anti-money laundering (AML) regulations, and know-your-customer (KYC) requirements.
• Responsible Gaming: To monitor player behaviour for indicators of problem gambling, to apply player-requested limits and self-exclusion tools, and to comply with responsible gaming standards.
• Customer Support: To respond to your queries, resolve complaints, and maintain records of customer interactions for quality assurance and dispute resolution purposes.
• Platform Improvement: To analyse usage patterns, diagnose technical issues, test new features, and improve the overall 877com player experience.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates — but only where you have provided your explicit consent or where we have a legitimate interest, and always with a clear opt-out mechanism.

877com does not use your personal data for automated decision-making that produces legal or similarly significant effects without human oversight, except as required by our fraud prevention and AML systems, in which case you may request human review of any automated decision affecting your account.

5 Legal Basis for Processing

877com processes your personal data on the following legal bases, depending on the specific purpose of each processing activity:

• Contractual Necessity: Processing required to perform our contract with you — including account management, payment processing, and game operation — is carried out on the basis that it is necessary to deliver the services you have contracted for.
• Legal Obligation: Certain processing activities, including KYC identity verification, AML transaction monitoring, and responsible gaming record-keeping, are carried out to fulfil our obligations under applicable gaming and financial regulations.
• Legitimate Interests: 877com processes certain data — such as fraud detection signals, platform security monitoring, and aggregate analytics — on the basis of our legitimate interest in operating a safe, fair, and commercially viable gaming platform, provided such interests are not overridden by your fundamental privacy rights.
• Consent: Where 877com sends you direct marketing communications or deploys non-essential cookies, we do so on the basis of your explicit, freely given consent. You may withdraw your consent at any time without affecting the lawfulness of prior processing.

6 Data Sharing & Disclosure

877com does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your data only in the limited circumstances described below:

• Payment Service Providers: We share necessary transaction data with JazzCash, EasyPaisa, HBL, UBL, Allied Bank, Meezan Bank, SadaPay, and our cryptocurrency channel partners strictly to process your deposits and withdrawals.
• Identity Verification Partners: We share identity documents and biometric data with accredited KYC service providers solely for the purpose of verifying your identity and age.
• Fraud and AML Service Providers: We may share behavioural and transactional data with financial intelligence and fraud prevention partners to assess risk and comply with AML regulations.
• Game Software Providers: Our third-party game suppliers may receive limited session and gameplay data necessary to operate their games on our platform. Such providers are contractually bound to data protection standards equivalent to our own.
• Regulatory and Law Enforcement Authorities: 877com will disclose personal data to regulatory bodies, licensing authorities, or law enforcement agencies where required to do so by applicable law, court order, or regulatory direction — or where necessary to protect the rights, property, or safety of 877com, its players, or the public.
• Corporate Transactions: In the event of a merger, acquisition, or sale of substantially all of 877com's assets, player data may be transferred to the acquiring entity, subject to equivalent data protection obligations.

7 Data Retention

877com retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, regulatory, accounting, or reporting requirements. The following general retention periods apply:

• Active Account Data: Retained for the duration of your active account relationship with 877com.
• KYC and Identity Documents: Retained for a minimum of five (5) years following account closure, as required under standard AML and gaming licensing regulations.
• Transaction Records: Financial transaction data is retained for a minimum of five (5) years from the date of the transaction.
• Support Communications: Customer support records are retained for a minimum of three (3) years from the date of the interaction.
• Marketing Preference Data: Retained until you withdraw consent or for a maximum of two (2) years from your last interaction with 877com marketing, whichever is earlier.
• Technical Logs: Server and security logs are retained for up to twelve (12) months for fraud prevention and security audit purposes.

When personal data is no longer required for its stated purpose and no legal obligation requires its retention, 877com will securely delete or anonymise the data in accordance with our data disposal procedures.

8 Security Measures

877com employs a comprehensive, multi-layered security architecture to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our security measures include, but are not limited to:

• 256-bit SSL/TLS encryption for all data transmitted between your device and 877com servers.
• Encryption of sensitive data fields (including identity documents and payment references) at rest using industry-standard encryption algorithms.
• Strict role-based access controls ensuring that only authorised 877com personnel with a demonstrated need can access personal player data.
• Regular penetration testing and independent security audits of the 877com Platform infrastructure.
• Two-factor authentication (2FA) options available for player accounts to provide an additional layer of login security.
• Continuous monitoring of network activity for anomalous behaviour patterns indicative of security threats.
• Formal data breach response procedures, including regulatory notification protocols where a breach meets the threshold for mandatory reporting.

While 877com takes all reasonable precautions, no method of data transmission or storage is completely immune from security risks. Players are encouraged to choose strong, unique passwords for their 877com accounts, enable 2FA where available, and to report any suspected unauthorised account access to our support team immediately.

9 Cookies & Tracking Technologies

877com uses cookies and similar tracking technologies (including pixel tags, local storage, and session tokens) to operate the Platform, remember your preferences, maintain session security, and analyse how players interact with our services.

Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the Platform to function. These include session authentication cookies and security tokens. They cannot be disabled without impairing core platform functionality.
• Functional Cookies: Store your preferences such as language settings, responsible gaming tool configurations, and display preferences to improve your experience across sessions.
• Analytics Cookies: Used to collect aggregate, anonymised data about how players navigate and interact with the 877com Platform, helping us identify areas for improvement. These are deployed only with your consent.
• Marketing Cookies: Where you have consented, these cookies help 877com deliver relevant promotional content based on your browsing behaviour and platform activity. You may withdraw consent at any time.

You may manage your cookie preferences at any time through your browser settings or through the 877com cookie preference centre. Please note that disabling certain cookie categories may affect the availability or functionality of some Platform features.

10 Your Privacy Rights

As a player on the 877com Platform, you hold a number of rights with respect to your personal data. 877com is committed to honouring these rights promptly and transparently. Your rights include:

• Right of Access: You may request a copy of all personal data 877com holds about you at any time. We will respond to verified access requests within thirty (30) days.
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data held by 877com. For basic account details, you may update information directly through your account settings.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations (particularly those arising from AML and gaming licensing requirements, which may override this right).
• Right to Restriction: You may request that 877com restrict processing of your personal data in certain circumstances, such as while the accuracy of the data is being contested.
• Right to Data Portability: Where processing is based on your consent or contractual necessity and is carried out by automated means, you may request your personal data in a structured, machine-readable format.
• Right to Object: You may object to processing of your personal data carried out on the basis of 877com's legitimate interests, including profiling for marketing purposes. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.

To exercise any of your privacy rights, please contact the 877com Data Protection team using the contact details in Section 14 of this Policy. 877com may need to verify your identity before processing a rights request to prevent unauthorised disclosure of data.

11 Children & Minors

877com strictly prohibits the use of its Platform by anyone under the age of 21. We do not knowingly collect personal data from minors. The 877com registration process requires age verification, and additional KYC checks are conducted to confirm that players meet the minimum age requirement.

If 877com becomes aware that personal data has been inadvertently collected from a person under the age of 21, we will immediately suspend the associated account, delete all collected data in accordance with applicable regulations, and report the matter to the relevant licensing authority if required to do so.

Parents and guardians who believe that a minor may have registered an account on 877com are urged to contact our support team immediately so that we can take appropriate action without delay.

12 International Data Transfers

877com operates under an international gaming licence and, as a result, certain personal data may be processed by our service providers and infrastructure partners in jurisdictions outside Pakistan. Where such international transfers occur, 877com ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that described in this Policy.

Safeguards used for international transfers include contractual data processing agreements with all third-party processors that impose data protection obligations equivalent to or exceeding those under which 877com operates. 877com does not transfer personal data to jurisdictions that lack adequate data protection frameworks without implementing such contractual safeguards.

13 Changes to This Policy

877com reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. Where changes are material — for example, where we introduce a new category of processing or a new third-party data sharing arrangement — we will notify registered players via email and/or a prominent platform notification at least fourteen (14) days before the changes take effect.

For non-material amendments, such as clarifications of existing language or corrections of typographical errors, the updated Policy will be published on this page with a revised effective date, and no separate notification will be issued. We encourage you to review this Privacy Policy periodically to stay informed of how 877com handles your personal data.

14 Contact & Data Protection

If you have any questions, concerns, or requests relating to this Privacy Policy or to the handling of your personal data by 877com, please contact us through the following channels. Our data protection team will acknowledge your enquiry within five (5) business days and provide a substantive response within thirty (30) days.

• Email: [email protected] — please include "Privacy Request" in the subject line for priority routing.
• Live Chat: Available 24 hours a day, 7 days a week, directly through the 877com Platform for general privacy queries.
• Postal Address: Data Privacy Team, 877com, International Gaming Operations — correspondence details available upon written request via email.

If you are not satisfied with 877com's response to a privacy complaint, you may have the right to escalate your complaint to the relevant data protection authority or gaming regulatory body applicable to 877com's operating jurisdiction.